Support

If you are having difficulty using the platform or want to know how you can expect to use it as you progress through the course, please have a look at the Frequently Asked Questions below. These may help you resolve your issue.

If your query isn’t answered below, please contact us.

Frequently asked questions

Click on a question or problem in the list below to see the answer.

Accessing your account

You can reset your own password at any time.

To reset your password, go to the sign in page and click on the ‘lost your password?’ link.

This will prompt you to enter your registered email address. You will then receive an email with instructions to set a new password.

You can reset your own password at any time.

To reset your password, go to the sign in page and click on the ‘lost your password?’ link.

This will prompt you to enter your registered email address. You will then receive an email with instructions to set a new password.

If the above steps do not work, please contact us for support.

Your username is generated automatically when your account is created and it is shown in your account page. 

If you received our welcome email, your username will be shown in there.

If you are trying to log into your account but cannot remember your username please log in using your registered email address instead. If that still fails, please contact us for support.

Unless you have changed your email address or asked us to your registered email address will be the email address you gave us in your Application Form and that we sent your welcome email to.

If you changed your email address or asked us to then we will have sent a confirmation email to your new email address.

If you are trying to log into your account you can also use your username which is shown in your welcome email. If you still can’t access your account, please contact us for support.

All course materials and communications will be sent to the email address you gave us in your Application Form unless you have subsequently updated your own email address in the website or asked us to do that. 

If you are not receiving course emails, please make sure to check your Spam or Junk folder as well as your main inbox. If you find the email in your Spam or Junk folder, move it to your inbox or click “Not Spam”. This helps ensure future course-related emails land in your main inbox.

If you still do not find the emails, please check that your registered email address is correct by following the steps in the question below.

If you have checked both of the above and are sure your registered email address is correct, please contact us for further assistance.

It is essential that your registered email address is up to date so that you can access the course content and important updates from us. To change or update your email address, please follow the steps below:

  1. Log in to the platform using your username or your registered email address
  2. Navigate to ‘Account’ on the top menu bar.
  3. Next to the ‘Email’ field, you will see the option to ‘Edit’ your existing email address.
  4. Update your email address and click ‘submit’ to confirm the change.

Contacting the course team

If you have a question about a specific assignment, please follow the steps below:

  1. Follow the Dashboard links to the relevant Written Assignment page
  2. Scroll to the bottom of the relevant Written Assignment page to the ‘Comments and Questions’ section
  3. Submit your question or comment using this box.

A relevant member of the course team will review your question and respond to you as soon as they are able to. When they have responded, you will receive an email notification directing you to view their response on your dashboard.

There is also a helpful ‘chat history’ section in the top menu bar where you can view all your message exchanges.

If you have a question about a specific music session, please follow the steps below:

  1. Follow the Dashboard links to the relevant Session week
  2. Scroll to the bottom of the relevant Session week page to the ‘Comments and Questions’ section
  3. Submit your question or comment using this box.

If you have a general question about your Practical Assignment, please use the ‘Comments and Questions’ section at the bottom of the Dashboard page to contact the course team.

You can use the platform to contact the course team with any questions or if you need any other assistance during the course. If your question is not about a specific assignment, you can use the ‘Comments and Questions’ section at the bottom of the Dashboard page to contact the course team.

A relevant member of the course team will review your question and respond to you as soon as they are able to. When they have responded, you will receive an email notification directing you to view their response on your dashboard.

There is also a helpful ‘Chat History’ section in the top menu bar where you can view all your message exchanges.

Using the dashboard

The dashboard is designed to help you to keep track of important deadlines as well as your progress through the course. It is also a place from which you can send messages to your tutor and the course team.

The dashboard is split into two parts: ‘Written Assignments’ and ‘Practical Assignments and Supervision’. You will progress through every component in order, as you move through the course. You can click into each ‘Step’ to find more information about what is expected and how to submit your work.

During the Theoretical Component of the training (when you are receiving tutorials and submitting written assignments), you will use the dashboard to submit Written Assignments, to access your grades and moderation comments, and feedback on your learning.

During your Practical Assignment, you will use the dashboard to upload session documents, to engage with supervision and feedback on your experiences from the training.

Your dashboard will update every time you upload assignments or session notes, receive grades, feedback and supervision, or submit feedback. This will help you keep track of your progress and have a good understanding of what lies ahead.

When you log in to the platform, the dashboard is the first thing you will see. To navigate back to the dashboard at any time, click ‘Dashboard’ in the top menu bar.

Submitting your Written Assignments

  1. Log in to the platform
  2. From the dashboard, navigate to the relevant Written Assignment page
  3. Scroll down to ‘Upload your documents’
  4. Click ‘Select files’ to choose the relevant file(s) from your computer. You can upload more that one file at once or you can upload them one by one if you prefer. 
  5. Click ‘upload’. You should see a ‘Success!’ message to confirm that your file is uploaded.
  6. You may repeat steps 3 and 4 if you have more than one file to upload.
  7. When you are confident that you have uploaded all the relevant files, scroll to the ‘Submit assignment’ section at the bottom of the page.
  8. Check the declaration requirements and tick the box to confirm your understanding of these.
  9. Click ‘Submit’ to fully submit your assignment. Your dashboard will update to show that your assignment has been submitted.

If you have any issues uploading your assignment, please use the ‘Comments and Questions’ section at the bottom of the relevant Written Assignment page to contact the course team.

When the relevant member of the course team has responded, you will receive an automated email notification directing you to view their response on your dashboard.

If you have uploaded a document in error, but have not yet fully submitted it, you will still see the option to delete the document:

  1. On the relevant Written Assignment page, scroll down to ‘Your Uploads’
  2. Find the document you wish to delete and click the ‘Delete’ button on the right-hand side of the name of the file.
  3. Click ‘OK’.
  4. You will see a ‘success’ message, confirming that your file has been deleted.

If you have fully submitted the assignment, you will no longer have the option to delete your file. Instead, please use the ‘Comments and Questions’ box at the bottom of the page to advise your tutor as soon as possible who will arrange for the central team to reset your assignment. 

If you have uploaded your assignment file(s) but the status on your dashboard does not display as ‘Submitted’, it is possible you have not submitted your assignment.

To check this, please refer to the question ‘How do I submit a Written Assignment?’ above to ensure that you have completed all the necessary steps.

If this does not solve the problem for you, please use the ‘Comments and Questions’ section at the bottom of the relevant Written Assignment page to ask your tutor for help.

It is important you meet the required Assignment deadlines to ensure you keep up with learning and receive timely feedback to help you progress through the course.

If you have extenuating circumstances that prevent you from being able to submit your assignment on time, please use the ‘Comments and Questions’ section at the bottom of the relevant Written Assignment page to explain the reason you are not able to meet the deadline, as soon as possible.

When your Written Assignment has been moderated, you will receive an email notification directing you to view your grade on your dashboard.  You will be able to see your mark against the relevant Written Assignment.

Click into the relevant Written Assignment to access full feedback from the moderator.

If you do not achieve the required pass grade for a Written Assignment, your moderator may advise you need to resubmit your assignment. You will be given a new deadline and be required to re-submit your Written Assignment on the relevant Written Assignment page by this date.

You will receive an email notification advising you that a resubmission is required and the new deadline date. Your moderator will give their reasons for requesting a resubmission in the Comments and Questions section of the Written Assignment page. 

The process of re-submitting your Written Assignment is the same as your original submission: upload your documents, when you are ready, submit them by ticking the confirmation requirements and clicking the submit button. See the question ‘How do I submit a Written Assignment‘ above for more details.

Practical Assignment

Ahead of your Practical Assignment, you will receive guidance on how to prepare and plan your sessions. You will be able to complete a form, available on your dashboard, to confirm all the dates of your scheduled music sessions.

Yes, if there is a change to your music sessions schedule, it is important that you update this in your dashboard so that the course team can keep track of your progress. To amend your music session date(s):

  1. Log in to the platform
  2. From the dashboard, navigate to the relevant Session number.
  3. Next to the ‘Session date’ field, select ‘Modify session date’.
  4. Use the text box or the calendar icon to add your new session date.
  5. Click ‘submit’. You should see a ‘Success!’ message to confirm this change. Your new session date should appear in your dashboard.

You will need to repeat Steps 2-5 if you need to amend more than one music session date.

The process for uploading and submitting your session documentation is very similar to the process you used for your Written Assignments.

  1. Log in to the platform
  2. From the dashboard, navigate to the relevant Session page.
  3. Scroll down to ‘Upload your documents’
  4. Click ‘Select files’ to choose the relevant file(s) from your computer. You can upload more that one file at once or you can upload them one by one if you prefer. 
  5. Click ‘upload’. You should see a ‘Success!’ message to confirm that your file is uploaded.
  6. You may repeat steps 3 and 4 if you have more than one file to upload.
  7. When you are confident that you have uploaded all the relevant files, scroll to the ‘Submit’ section at the bottom of the page.
  8. Check the declaration requirements and tick the box to confirm your understanding of these.
  9. Click ‘Submit’ to fully submit your session notes. Your dashboard will update to show that your session notes have been submitted.

You can upload photographs of your music sessions to supplement your session notes, but only if you have obtained relevant consent before you do so. More information about how and why to obtain consent will be shared within the course.

During your Practical Assignment, your session documentation will only be looked at by relevant course staff, which may include the Course Coordinator, Moderator, and Supervisor. If there are any concerns about risk to children, your session documentation will be shared with the Music as Therapy International Safeguarding team.

After graduation, Music as Therapy International may share inspirational quotes from your session documentation with their supporters. Quotes are always fully anonymised to protect the identities of children involved.

If you are unable to deliver a music session, use your dashboard to let the course team know why your session was cancelled and your plans to reschedule it. If you are not sure how to respond to the cancelled session, you can use the dashboard the ask the course team for guidance.

If the cancellation means you intend to change your session dates, please see the FAQ ‘Can I update one or more session dates if my schedule changes?’ for guidance on how to do this.

Accessing course documents

Once you have successfully completed the course – and provided you have submitted your Final Course feedback – you will be able to view your final grade and access your certificate from the Dashboard.

You will be able to access the course platform for as long as you need in order to download your certificate or check your grades or assignment feedback. In future we may need to close access to old courses but we will inform you in good time before we do that so you can download any course information and documents you require.

When you submit your course feedback we will email you a copy of your answers for your records. If you wish to see your answers you can view them on either of the evaluation pages. Just go to your dashboard and click through to the evaluation you want to see.  

Once you have successfully graduated from the Distance Learning Programme, we consider you one of our Partners and we would be delighted to stay in touch to support your ongoing music practice. We will add you to our mailing list to receive relevant news, opportunities, and resources to support your continued use of music in your work. You may unsubscribe from these emails at any time.

About the Distance Learning Programme

For more information about what the Distance Learning Programme is, who it is for, and how to apply, please visit the relevant course page on this website, where you can access the Course Guide.

Whilst most of the course is delivered remotely via email tutorials and assignments, all students are required to attend a mandatory in-person Intensive Study Training weekend as part of the course. This will be delivered over a weekend in the relevant course country.

The Distance Learning Programme is run by Music as Therapy International.

We are a charity whose mission is to inspire, guide and champion caregivers’ use of music to strengthen care. Since our founding in 1995, we have grown to be the leading organisation worldwide for high impact training projects rooted in music therapy.

For more information please see our About Us page or visit our main website.

No. Music therapy in Europe is an independent, credentialed profession with minimum training standards to qualify students for entry into the profession. Find out more about European professional training standards: https://emtc-eu.com/training/training-standards-context/